Conditions of Use

At ReturnMe, our mission is simple: to help people get back their lost items. These Conditions of Use explain how our service works, what you can expect from ReturnMe, and what responsibilities you have as a customer.

Conditions of use at a glance

ReturnMe helps connect lost items with their owners.

When a registered ReturnMe item is reported found, we will make best efforts to contact the owner using the contact information provided in the owner’s account.

Your tag must be activated before it can protect your item.

To use the ReturnMe service, your tag must be registered and connected to your account. If a tag is not activated before the item is lost, ReturnMe may not have the information needed to identify or contact the owner.

You are responsible for keeping your contact information up to date.

Please make sure your email address, phone number, mailing address, and account details are accurate. If your information is incorrect or outdated, ReturnMe may not be able to contact you when your item is found.

ReturnMe is not insurance or a tracking device.

ReturnMe does not provide insurance coverage and does not guarantee that every lost item or pet will be found or returned. ReturnMe products are not GPS devices, RFID trackers, implanted chips, or electronic locating devices.

Membership benefits may vary.

ReturnMe offers different membership levels, including Bronze, Silver, and Gold. Your membership type may affect how we contact you, whether return shipping is included, and what additional benefits are available. See membership benefits for more details.

Bronze members are contacted by email only.

Bronze membership is free. If your item is found, ReturnMe will email you the finder’s information. If you need ReturnMe to help arrange shipping, shipping and handling costs may apply.

Silver and Gold memberships include additional benefits.

Silver and Gold are paid memberships and may include additional recovery benefits, including return shipping assistance for eligible items. Customers can log in to their account to view their membership status and expiry date.

Shipping may have limits or additional costs.

When ReturnMe helps return an item, we will make best efforts to arrange safe and timely shipping. International shipments may involve customs, duties, taxes, carrier restrictions, or other costs. ReturnMe is not responsible for delays, damage, or loss caused by third-party shipping providers.

Pets and animals are not shipped by ReturnMe.

If a registered pet is found, ReturnMe will help notify the owner where the pet is located. It is the owner’s responsibility to pick up the pet as quickly and safely as possible.

Finder and owner communication should be handled safely.

In some situations, the owner and finder may communicate directly to arrange the return of an item. Any direct communication, meeting, or interaction is done at each person’s own risk. We recommend meeting in a safe public location and sharing as little personal information as possible.

ReturnMe may refuse service in certain situations.

ReturnMe may refuse or delay service if an item, tag, recovery request, or shipment appears fraudulent, unsafe, illegal, improperly registered, or connected to the wrong type of ReturnMe tag.

ReturnMe is

• A lost & found recovery service
• A unique ID tag system
• A service that helps connect finders and owners
• A service that may help arrange return shipping depending on membership

ReturnMe is not

• Insurance
• GPS tracking
• RFID tracking
• A guarantee that every item or pet will be found
• A service for tracking people or children

Please read the full Conditions of Use below. This summary is only a quick overview. The full Conditions of Use below provide the complete details, terms, limitations, and responsibilities that apply when using ReturnMe products, services, websites, and apps.

1. Agreement to These Conditions

By purchasing, registering, or activating ReturnMe products on our website or through our call center, the Customer acknowledges that they have read and agree with these Conditions of Use and our Privacy Notice.

You should review these Conditions of Use and the Privacy Notice carefully and make sure that you understand them before using the Return.Me website, installing the ReturnMe Digital Tag App, or signing up for our services.

If you do not agree to these Conditions of Use, you may not subscribe to, access, or use the services or the website.

2. General Information and Definitions

ReturnMoi et Dessein Canada Inc. operates this website, including all information, documents, content, materials, software, and services available on www.Return.Me or www.ReturnMeTags.com (the “Content”). The website and Content are available only for your personal, non-commercial use, subject to these Conditions of Use and our Privacy Notice.

ReturnMe and ReturnMoi are tradenames belonging to ReturnMoi et Dessein Canada Inc.

“You,” “Owner,” or “Customer” means a visitor or user of www.Return.Me, or a person who purchases, registers, activates, or uses ReturnMe products or services.

“Finder” means the person who finds a registered and/or activated product and reports the find to ReturnMe.

“Service” means the ReturnMe products, features, applications, services, technologies, and software provided to help people get back their lost items.

3. The ReturnMe Service

ReturnMe provides products and services designed to help people get back their lost items. The Service includes the following:

• ReturnMe will make best-effort attempts to contact the owner when their lost item is reported found by the finder.
• When shipping back a lost item, ReturnMe will make best-effort arrangements to have the item returned quickly and safely with safe packaging.
• ReturnMe may share the finder’s information with the owner. ReturnMe is not responsible for how the finder cooperates with the owner or with ReturnMe when returning the item. See the section “Communication Between the Owner and Finder” for more information.

Service limitation

ReturnMe is not an insurance company and does not offer insurance coverage for losses, costs, or expenses relating to lost or recovered items or pets. ReturnMe does not guarantee that any lost item or animal will be found. ReturnMe’s service is not a GPS system, RFID device, implanted chip, or electronic tracking or locating device of any kind. ReturnMe products are not meant to be attached to people, whether adults or children, in order to identify or find them.

4. Who Can Use ReturnMe

ReturnMe wants the Service to be open and inclusive while also being safe, secure, and in accordance with the law. By purchasing, registering, or activating ReturnMe products on our website, mobile app, or over the phone, you acknowledge and warrant that:

• You are the legal owner of the registered item and/or pet.
• You are over the age of 18, or the age of majority in your province, state, or territory of residence.
• Your contact information, including your phone number, email address, and mailing address, belongs to you and is valid and accurate at all times.
• Your email address is valid and belongs to you, or you have permission to use the email address provided.
• You are the owner of the credit card or debit card used to purchase ReturnMe products or memberships on ReturnMe’s website(s), or you have the owner’s permission to use it.
• You are responsible for updating your contact information with ReturnMe at all times. If your email address is incorrect, ReturnMe may not be able to contact you.

To update your information, log in to your ReturnMe account. If using the ReturnMe Digital Tag App, click “My Account” and follow the steps. Customers with a Bronze membership will only be contacted by email when lost items are found.

5. Permissions You Give to ReturnMe

ReturnMe reserves the right to contact you for the following transactional reasons:

• When a lost item has been found.
• For membership status and renewal reminders.
• For reminders to verify and update contact information.
• For updates to our services, Conditions of Use, or Privacy Notice.

You may log in to your account and click “Email Preferences” if you do not wish to receive emails from ReturnMe. You will then only receive an email when one of your items is found.

If you choose to never be contacted by ReturnMe again, you must log in at www.return.me and delete your ReturnMe account. Once your account is deleted, all your information and ReturnMe recovery tags will be deleted from our server.

ReturnMe may occasionally contact you about its products or company news. These communications are considered marketing emails.

If you wish to receive marketing information now but change your mind later, you may remove your name from mailing lists by clicking the unsubscribe link in the email or by contacting ReturnMe through the Contact Us page.

6. Language of Communication

All communication from ReturnMe, including emails, texts, phone calls, website content, social media pages, marketing materials, online orders, and related communications, will be in the English language.

Best efforts will be made to translate communications into other languages when possible. If you have questions or need something specifically translated, please contact ReturnMe and we will do our best to have the communication translated to your language.

7. Finder Details

By entering the finder’s details on the www.return.me website, or by allowing our call center to do so, the Finder agrees to allow ReturnMe’s call center and shipping logistics partners to use the Finder’s information to assist in the recovery of a found item or pet and to help return the item to its rightful owner.

As part of the Service, the Finder may be asked for consent to allow the Finder’s details to be disclosed to the registered owner of the item.

8. Account Activation, Accurate Information, and Service Limitations

ReturnMe has no obligation or responsibility to provide service of any kind for customers who do not activate or register their recovery tags or who do not maintain a valid working email address and contact number.

ReturnMe strongly encourages all customers to whitelist report@return.me and emails sent from the @return.me domain, or label them as safe senders, so ReturnMe emails are not automatically filtered into spam or junk folders.

ReturnMe also strongly encourages customers to enter secondary contact numbers and email addresses from the “My Account” area at www.return.me.

ReturnMe reserves the right to refuse or deny shipment of a found item if the request is believed to be fraudulent, malicious, illegal, or inappropriate in any way. Any ReturnMe tags activated within 48 hours of the protected item being lost are also subject to further investigation, and ReturnMe reserves the right to refuse or deny shipment of that found item.

In rare cases, ReturnMe may refuse to ship items under a Bronze membership.

ReturnMe only ships protected items that are being protected using the appropriate ReturnMe tag for that item. Items protected with an inappropriate ReturnMe tag may be refused or may be subject to a charge when shipping the item back. For example, a ReturnMe mobile sticker protecting a luggage bag may be considered an inappropriate use of the tag.

9. ReturnMe Digital Tag App

The ReturnMe Digital Tag App is available for iOS and Android devices. While the vast majority of cell phones and tablets have been tested with the ReturnMe App, ReturnMe makes no guarantee that the ReturnMe App will install or work correctly on your device or tablet.

When you download the ReturnMe Digital Tag App, you will be required to enter a digital code. If you do not have a digital code, you may click “Do Not Have a Digital Code.”

Once you have created your lock screen image, you must set the image as your lock screen by clicking on the image, saved in your phone’s photo gallery, images, or media folder, and setting it as your lock screen. You may change the associated lock screen image at any time.

The ReturnMe App does not have access to any contacts or photos on your mobile phone.

10. Your Membership

ReturnMe has three types of memberships. Detailed membership information can be found on the applicable membership page.

Membership	Summary
Bronze	Bronze is a free membership. Customers will never pay to be a Bronze member. If the customer’s item is lost and found, ReturnMe will email the owner the information of the finder. The owner may meet with the finder and retrieve the item. If the owner requires ReturnMe’s help to have the item shipped back, shipping and handling costs will apply. ReturnMe will only communicate by email to Bronze members, so updated contact information is the customer’s responsibility.
Silver & Gold	Silver and Gold are optional paid memberships and include several benefits not included in Bronze. ReturnMe will also pick up the lost item from the finder and ship it back to the owner anywhere in the world at no charge up to $50 USD per return for Silver members and $200 USD per return for Gold members, subject to these Conditions of Use.

Customers may log in to their ReturnMe account to confirm their membership status and expiry date. Customers may upgrade their membership level at any time.

ReturnMe will send a reminder email to the owner 15 days before the membership expires and again 1 day before it expires. Customers can decide to update their membership at that time. If they choose not to, they will automatically become a Bronze customer. There are no fees associated with being a Bronze customer.

Free tag replacements are included with both the Silver and Gold memberships. A maximum of 5 tags can be replaced every year.

11. Shipping, Insurance, International Shipments, and Animals

When an item is being shipped, ReturnMe insures it for a maximum of $300 USD. If additional insurance is required, the owner will have the option to discuss this with the ReturnMe recovery agent.

ReturnMe does not take responsibility for delays or potential loss that may occur during the shipping process by a third party, but will make every effort to ensure the item is quickly and safely returned.

ReturnMe will not ship animals. Instead, ReturnMe will notify the owner where the animal is located, and it is the owner’s responsibility to pick up the animal promptly.

When shipping items internationally, customs, duties, and taxes may apply. ReturnMe will explain the requirements and possible associated costs before arranging any shipment across international borders.

12. Communication Between the Owner and Finder

In cases where the owner and finder agree to meet directly, or where shipping the item or belonging is not an option, such as with a cat or dog, ReturnMe will facilitate communication between the Owner and Finder so the item can be returned.

At that point, ReturnMe will not be held liable for any communication, security, or theft-related incidents. ReturnMe strongly recommends giving as little information as possible to the Finder because ReturnMe cannot guarantee that the information will not be used for malicious purposes.

When attempting to contact you as part of providing the Service, ReturnMe will use the method of contact relating to your subscription and the profile information you provided. Contacting you is on a best-efforts-only basis, and ReturnMe is not liable for situations that arise because you did not receive notifications, whether due to ReturnMe’s performance, third parties, or your own actions or account information.

Whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet, or interact with another person, such as the owner or finder, through information provided by ReturnMe, you do so at your own risk.

Please take appropriate measures to protect your security, safety, and confidentiality at all times. ReturnMe takes no responsibility when finders and owners are in contact with each other. Either party may contact ReturnMe to assist in arranging recovery of the lost item if they do not wish to communicate with the finder directly.

13. Safety Guidelines Before Contacting or Meeting a Finder

ReturnMe strongly urges you to follow these guidelines while personally connecting with the finder of your lost item:

• Minors under the age of 18 should not meet with the finder alone. Contact should be made in the company of a parent or guardian.
• Be careful when sharing personal information such as your home phone number or home address with the finder.
• Whenever possible, meet in a public location such as a public library or college campus when retrieving your item.
• When meeting the finder, choose a well-lit area and consider bringing a friend so you are not alone.
• Use your judgment. If something about a situation does not feel right, trust your instincts and remove yourself from the situation.
• Never attempt to confront someone yourself if you feel that a crime has been or is being committed. Contact the authorities immediately.

Safety responsibility

ReturnMe accepts no responsibility for actions taken or events caused by any party prior to, during, or after any communication or contact made between the Owner of the recovered item and its Finder.

14. ReturnMe MaxCoverage

ReturnMe MaxCoverage is a unique program that offers customers a performance guarantee in the event their lost item is not found. Information about what coverage is included, how to file a claim, and other important information can be found in your ReturnMe MaxCoverage agreement.

This agreement can be found in your “My Account / MaxCoverage” section once you have an item protected with MaxCoverage.

MaxCoverage is underwritten by Jacana Warranty, and all claims are to be filed with Jacana Warranty. Emergency Roadside Services are provided by Quest Towing Services, LLC.

15. How We Will Handle Disputes

If any disputes arise regarding your use of this website or this agreement, those disputes shall be resolved according to the laws of the Province of Quebec, Canada. You consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies, and other dispute resolution organizations in Montreal, Quebec, Canada for all disputes:

• arising out of, relating to, or concerning this site and/or this agreement;
• in which this website and/or this agreement is an issue or a material fact; or
• in which this website and/or this agreement is referenced in a document filed in a court or other dispute resolution organization.

Use of this website is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement between you and ReturnMe.

In the unfortunate event of any claim or dispute arising out of or in connection with this website, these terms and conditions, or any contract between you and ReturnMe, you agree to engage in good faith with ReturnMe in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Montreal, Quebec, Canada.

16. Indemnification and Account Security

Upon request by ReturnMe, you agree to defend, indemnify, and hold harmless ReturnMe and its subsidiary and affiliated companies, and their employees, contractors, clients or distributors of ReturnMe, officers, and directors, from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of this website.

ReturnMe reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you will cooperate with ReturnMe in asserting any available defenses.

You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account.

You agree to:

• immediately notify ReturnMe Inc. of any unauthorized use of your password or account, or any other breach of security; and
• ensure that you exit from your account at the end of each session.

ReturnMe Inc. cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

17. Technical Processing and Use of Service Materials

You understand that the technical processing and transmission of the Service, including your Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

You understand that the Service and software included within the Service may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by ReturnMe Inc. and/or content providers who provide content to the Service.

You may not attempt to override or circumvent any usage rules embedded into the Service. Any unauthorized reproduction, publication, further distribution, or public exhibition of the materials provided on the Service, in whole or in part, is strictly prohibited.

18. Responsibility of Distributors, Retailers, Associations, and Partners

Any client, organization, association, distributor, or retailer who distributes, sells, or markets any ReturnMe products or services is not in any way responsible or liable for ReturnMe’s recovery services, products, communications, website, app, or anything else related to ReturnMe.

If there are any concerns or product defects, customers must contact ReturnMe.

19. Disclaimer of Warranty and Exclusion of Liability

ReturnMe makes reasonable efforts to provide the most current and accurate information on www.Return.Me. However, ReturnMe does not warrant that everything on www.Return.Me is error-free or complete. Neither ReturnMe nor any of its consultants for www.Return.Me will be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of www.Return.Me.

To the fullest extent permitted by applicable law, everything on this site and all information, content, materials, products, including software, and services included or otherwise made available through this site are provided “as is,” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

ReturnMe makes no representations or warranties of any kind, express or implied, about the operation of this site or the information, content, materials, products, including software, or services included on or otherwise made available through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your own risk.

ReturnMe does not guarantee that any personal property or pet bearing ReturnMe labels or tags will be returned to the Customer, or that if any personal property is returned to the Customer, it will be returned in the same condition it was in at the time it was lost, misplaced, or stolen.

Any Customer using the services of ReturnMe agrees that, in connection with any and all products provided and services performed by ReturnMe, ReturnMe shall not be liable for failure to recover any personal property or pet of the Customer bearing ReturnMe labels or tags, or for any damage done to the Customer’s personal property.

ReturnMe shall not be liable for any damage caused by the Finder or any other third party. ReturnMe shall not be deemed to be a bailee of the property if it comes into ReturnMe’s physical possession, and shall have no duty of care to you in respect of that property.

ReturnMe is not liable for any loss of property or for the loss of any animal and/or pet. The Customer will hold ReturnMe harmless for any damages, real or perceived, incurred by the Customer as a result of owning an animal, purchasing ReturnMe pet ID tags, or purchasing the Service from ReturnMe or an affiliated store or partner.

Owning a ReturnMe pet ID tag and purchasing a Service from ReturnMe is not a guarantee of pet and/or animal safety, return, or health. The Customer acknowledges that ReturnMe will employ reasonable measures in all affairs, but has no control, influence, or responsibility for the care of any animal and/or pet.

ReturnMe will not be responsible for physically arranging transportation of a found animal and/or pet to the owner. It is the owner’s responsibility to pick up their animal and/or pet.

ReturnMe is not an insurance company and does not offer any insurance coverage for any losses, costs, or expenses relating to lost or recovered items, animals, or pets.

ReturnMe does not guarantee that any lost item, pet, or animal will be found. ReturnMe’s Service is not a GPS system, RFID device, implanted chip, or electronic tracking or locating device of any kind.

You agree to pick up a pet and/or animal from the Finder as quickly as possible. ReturnMe will not be held liable for how the pet and/or animal is treated while staying with the Finder or holding person(s).

If an item, pet, or animal with a ReturnMe label or tag attached is found and the tag has not been activated, ReturnMe makes no warranty that it will be able to return the item to its owner because it may not have the necessary details to do so.

ReturnMe will not ship an item to its office when the tag has not been activated, but may ask the finder if they can hold on to the item for 2 weeks in case the owner contacts ReturnMe about the lost item.

The Customer may also be charged additional handling and/or shipping charges if their ID tag was not activated before losing their item, pet, or animal.

ReturnMe is not liable or responsible to pick up, return, document, or store any item, pet, or animal where the tag ID number was not previously activated at www.return.me by its owner.

Under no circumstances shall ReturnMe, its affiliates, or its subsidiaries be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this website, ReturnMe products, or any damages that result from or arise out of the services provided by ReturnMe to a Customer.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if ReturnMe has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, ReturnMe’s liability in such jurisdictions shall be limited to the extent permitted by law.

The Customer further acknowledges that activating their ReturnMe ID number and creating their online account on the www.Return.Me database is the sole responsibility of the Customer, and not ReturnMe, to ensure that information is accurate and updated.

ReturnMe is not responsible for any of the information contained in the Customer’s account. ReturnMe does not warrant the authenticity or accuracy of the information contained in the Customer’s account. The maintenance of accurate and current information in the Customer’s ReturnMe account is the sole responsibility of the Customer.

The Customer will hold ReturnMe harmless for any lapse in service or access to the Customer account that results from any force outside ReturnMe’s reasonable control or influence, including but not limited to power outages, website hosting interruptions, telecommunication problems, call center interruption, software problems, or ReturnMe’s termination and/or dissolution.

Certain province and state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations of liability may not apply to you.

20. Links to Other Websites

This website may be linked to, or include links to, other websites on the Internet. ReturnMe has not reviewed any or all of the sites linked to www.Return.Me and is not responsible for any links to this site or their content.

Your linking to any sites from this site is at your own risk. By linking to a site or permitting a link to this site, ReturnMe does not endorse the site operator or the content of the linked site.

21. International Use

ReturnMe makes no representation that Content and materials on this site are appropriate or available for use in locations outside North America. Accessing Content and materials from territories where the Content and materials are illegal is prohibited.

Those who choose to access this site from other locations do so of their own choice and are responsible for compliance with local laws.

22. Termination

ReturnMe reserves the right, in its sole discretion, to terminate your access to all or part of this site, with or without notice.

23. Severed Provisions and Entire Agreement

If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions.

This agreement and the Privacy Notice set forth the entire agreement and understanding between ReturnMe and the User, Finder, and Customer of the site regarding the subject matter of this agreement. They supersede any prior representations, advertisements, statements, proposals, negotiations, discussions, understandings, or agreements regarding the same subject matter.

24. Trademarks

ReturnMoi et Dessein Canada Inc. owns the trademarks and service marks displayed on this site. Nothing on this site should be construed as a license to use the trademarks. Your use of the trademarks displayed on this site is strictly prohibited.

25. Changes to the Conditions of Use

ReturnMe reserves the right to update these Conditions of Use and the Privacy Notice. ReturnMe will post those changes here. Please refer to this page on a continual basis.

Revised: June 2026